Terms & Conditions

These are the terms and conditions on which we supply our services to you. Please read them carefully.  

1. Definitions: 

• References to “We”, ‘’or "I" shall be references to BlueBalance Nutrition. 

• ∙References to “You”, “Your”, ‘or "Client” shall be references to the service user or client.

• References to “Terms” and “Agreement” mean the terms and conditions herein.

• References to “Appointments’’ or ‘’Bookings’’ means scheduled and confirmed appointments between BlueBalance Nutrition and the service user or client.

• References to ‘’services’’ means the professional services provided and delivered by BlueBalance Nutrition more particularly set out in the Booking Confirmation email and/or as agreed with you from time to time.​

​

2. Services​

• ∙Our agreement with you includes these terms and conditions and our Booking Confirmation email, which together constitute our agreement with you (“Contract”)..

• This service can only be provided to client based in Ireland or France, due to tax purposes. 

• Our contract with you will only come into existence when we send a Booking Confirmation email.  A request for services via email, the ‘contact us’ form on our website, does not mean the appointment is accepted or confirmed.

• You are responsible and must ensure the booking or appointment details are complete and accurate. If you think there is a mistake or changes are required, you must contact us immediately and we will try and accommodate your changes where we can.

• All Services are subject to availability and we reserve the right to change the range of services we may offer from time to time.  If we change any services, we will give you reasonable notice and you may have the right to cancel your contract with us if the changes are significant.

​

3. Service User responsibilities​

• You must co-operate with us in all matters relating to the Services, including the provision of the information necessary to enable us to perform the Services. All information provided by you must be true, complete and accurate.

• We have the right to suspend services and terminate the agreement if you do not comply with our recommendations or requests, fail to provide payment on time or if you act in any way which in our reasonable opinion is inconsistent with the terms of the contract and the obligations under it.

• You agree to attend on time for your appointment. If late, we will still carry the appointment if the lateness is within an acceptable timeframe and if notice has been given to us. The intended ‘finish time’ based on the original timescale will still apply. We may decide it’s not possible to carry out the appointment in the time available, in this case the appointment will be cancelled. Cancellation fees will be applicable (see Cancellations section). 

• Ensure you fully understand the advice given by BlueBalance Nutrition and how to safely implement changes.

• Ensure you seek medical advice from your General Practitioner (GP) or another healthcare professional, as BlueBalance Nutrition will not be in a position to give medical advice. 

• Threatening, intimidating or inappropriate behaviour towards BlueBalance Nutrition. Such behaviour will be reported and Bluebalance Nutrition has the right to terminate an appointment due to any inapropriate behaviour. The service user will not be refunded if an appointment is terminated on these grounds.

​

​

4. Our responsibilities and other important information

• We will supply the Services with reasonable care and skill, in accordance with best practice in our industry.

• The Services we agree to provide to you will be clearly set out in the Booking Confirmation email.

• We aim to work with you to help you and your overall health.  However, the Services are provided strictly on the basis that we do not guarantee any results and/or outcomes from use of our services. In addition, we do not guarantee that your preferred outcomes can be met

• This method's goal is to improve the client's lifestyle, lose weight (if desired) and implement good habits. Due to the 'online' nature of the appointment and the remote approach of nutrition, this is totally up to the client to implement the recommended changes.

​

​

5. Withdrawal and cancellation by “you”.

• You can withdraw your request of services by telling us before the written email confirmation is made, if you simply wish to change your mind without giving us a reason, and without incurring any liability.

• You may make a change to your booking at any time up to a maximum of 48 hours before your appointment date by contacting us. If this means a change in the total price of the services, BlueBalanceNutrition will notify you of the amended price.

• Unless otherwise specified in your booking confirmation, the rules below on cancellation and applicable charges shall apply to Your Booking.

• If you fail to attend an appointment, without any prior notice of cancellation, then 100% of the consultation fee will be charged.

• If you attend an appointment late, we will endeavour to carry out the appointment in the time available, if this is appropriate. The original ‘finish time’ will still apply and no prorata refund will be made.

• BlueBalance Nutrition has no obligation to re-book appointments for clients who have failed to attend for any reason, attended too late for the appointment to be carried out or have not provided adequate cancellation notice.

• Cancellation charges are as follows: 100% of the consultation fee will be charged if the client cancels or requests to reschedule the appointment less than 48 hours before the appointment start time.

• The above policy is in addition to your rights as a consumer.  You have 14 days from the date of the Booking Confirmation email to cancel the Contract and receive a full refund.  You may only receive a partial refund where part of the Services have been performed during the ‘cooling off period’ and you will not be entitled to any refund where all of the Services have been performed in full during the ‘cooling off period.’

• To cancel a service within the 14 days cancellation period, contact BlueBalance nutrition in writing on bluebalancenutrition@outlook.com . Instagram messages or any other form of contact will not be appropriate.

• Upon cancellation of the subsequent appointments by the service user, we will refund the full amount of the appointments not yet taken if the cancellation notice period has been met. The initial appointment or any appointments already attended, will not be refunded.

• Should a client request to terminate an appointment early, part way through the delivery of the Services then payment will not be refunded for the appointment. 

​

6. Cancellations by “Us”

• BlueBalance Nutrition may need to amend or cancel your appointment or booking even after this has been confirmed due to circumstances beyond our control. We will endeavour to provide as much notice as possible, however this may not always be possible.

• Cancellation fees will not apply if the appointment is cancelled by BlueBalance Nutrition. 

​

7. Complaints

• As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these Terms and Conditions will affect these legal rights.

• In the unlikely event that there is any problem with the Services provided through BlueBalance Nutrition, please contact us as soon as possible on bluebalancenutrition@outlook.com.

• In the event that the Services provided do not conform with what we have agreed to provide, you may be entitled to a refund or price reduction. 

 

8. Prices and payment terms

• The price of the Services will be set out in our Booking Confirmation email.

• It is the service user’s responsibility to ensure they are aware of the applicable fees.

• Our prices may change at any time, but price changes will not affect confirmed bookings.

• Payment in full is due at the time of booking. 

• Packages must be used in the timeframe stated at the booking time. 

​

9.Regarding the remote nature of the appointments

• Clients are informed that there is no possibility of having a face to face consultation. 

• Clients understand there are potential risks to this technology, including interruptions, unauthorised access and technical difficulties.

• Clients understand that while a teleconsultation has some limits (body weight or measurement), your nutritionist will explain to you how to weight and measure yourself properly, and you will have the possibility to submit pictures of the results on your scale, as well as measurements, on your client account.  This part is not mandatory, but will highly help the accountability and therefore the positive results. 

• ​

Other important information : 

 

• Data protection and confidentiality.  We will comply with our obligations under the Data Protection Act 2018 in the performance of the Services. A copy of our data protection policy is available on request.  We will keep the information you share with us confidential unless we are ordered to disclose it by a court or other body of competent jurisdiction.

• Transfer of the Contract.  You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under the Contract if we agree to this in writing.